Bournemouth Cars of 315-317 Wallisdown Road, Bournemouth, Dorset BH12 5BT works with our customers to meet their individual needs to provide a quality service. As a business that is regulated by the Financial Conduct Authority (FCA), we take our requirements seriously, especially the requirement to treat our customers fairly. We have systems and procedures in place that our designed to always put our customer at the forefront of what we do.
These principles have been designed to ensure we remain customer focused at all times and act in accordance to our regulators expectations.
• We will always establish our customers individual needs so that we can provide the best possible service.
• We will use our panel of lenders to find you a lending option with the lowest rates available to you at that time.
• We will ensure that the service and products we provide are fair and appropriate to your circumstances.
• We will ensure that the products selected are in the best interest of the customer
• We will ensure that our products and services comply with all regulatory requirements.
• We will remain open with our regulators.
• We will ensure that we provide clear and fair information which is not misleading to all our customers.
• We will ensure that all our marketing products and services are clear, fair and not misleading. They will contain information which is honest, helpful and accurate.
• We will be transparent about our services and relationships with associated partners or affiliates